Customer Service
FFSCS
Perfect for those interested in working in the service, retail, or hospitality sector, this course equips you with the essential knowledge and interpersonal skills to deliver excellent customer experiences. Through role plays, active listening exercises and group discussion you'll learn how to communicate effectively, understand customer needs, and provide quality service with confidence. This course is an approved activity by Centrelink and contributes towards your participation requirements.
What you will gain
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Enhanced understanding of customer service and its impact on business and customer satisfaction
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Improved communication, listening, problem-solving, and interpersonal skills
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Improved conflict resolution abilities
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Increased confidence and job readiness and improved workplace performance
Course delivery
Face to face classroom based, interactive and team activities under the guidance of our experienced Trainer and Assessor
Course details
One day course
Prerequisites
There are no prerequisites for this course
Fees and Charges
$1,300 group booking (Equivalent to $130 per participant per day for a group of 10)
Do I have to pay?
No, course fees have been paid on your behalf.
Refund
For refund details please read our Terms and Conditions
For help or more information:
For more details, please click on the ENQUIRE button below or call our Enrolment Officer on 0498 594 731
To enrol, please click on APPLY NOW
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