Customer Service

FFSCS

Perfect for those interested in working in the service, retail, or hospitality sector, this course equips you with the essential knowledge and interpersonal skills to deliver excellent customer experiences. Through role plays, active listening exercises and group discussion you'll learn how to communicate effectively, understand customer needs, and provide quality service with confidence. 

What you will gain 

  • Enhanced understanding of customer service and its impact on business and customer satisfaction 

  • Improved communication, listening, problem-solving, and interpersonal skills 

  • Improved conflict resolution abilities 

  • Increased confidence and job readiness and improved workplace performance 

Course delivery  

Face to face classroom based, interactive and team activities under the guidance of our experienced Trainer and Assessor 

Course details 

One day course 

Prerequisites 

There are no prerequisites for this course 

Fees and Charges 

$1,300 group booking (Equivalent to $130 per participant per day for a group of 10)   

Do I have to pay?   

No, course fees have been paid on your behalf.   

Refund  

For refund details please go to Refund Policy  

For help or more information: 

M: Call our Enrolment Officer on 0498 594 731 or click the enquire button  

Image source: Mike Jones at Pexels

 
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Upcoming Courses

Course – Information Session Location Course Start Date Course End Date
Customer Service Visy Cares Hub, 80B Harvester Road, Sunshine VIC 3020 16/07/2025 16/07/2025
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